Privacy Policy, Terms and Conditions

Privacy Policy

This privacy policy sets out how GTlim.com / GT Lim Music Enterprise uses and protects any information that you give GTlim.com when you use this website. GTlim.com / GT Lim Music Enterprise are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. GTlim.com / GT Lim Music Enterprise may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Shipping & Delivery

  • Shipping Rates reflects our pricing. All rates are based on your ‘ship to’ address.
  • All orders shipped with a tracking number which allows you to track your package.
  • All in stock orders will be shipped within 3- 5 days of receipt. In stock orders placed after 2pm (UTC +8) will be shipped the following business day.
  • Presale Orders: From time to time we offer PreSale/PreOrder for an item that will not be released until a certain date. Most frequently this pertains to a new CD that will be released at some point in the future. Any items that are ordered in addition to the Presale item will be shipped together with the presale item. We do not split up the order separately. Your order will be shipped out as one on the release date/shipping date of the Presale item.
  • Next Day Air or Second Day Air orders received after 2pm (UTC +8) will be shipped the following business day. Our courier service does not ship or deliver on Saturday or Sunday, therefore Next Day Air orders placed on Friday will not be received until Monday (Tuesday if placed after 2pm). Second Day orders placed on Thursday will be delivered on Monday (Tuesday if placed after 2pm).
  • PLEASE ensure your shipping information is entered correctly.
  • Shipping and tax (if applicable) will be added upon check out.
  • We ship around the globe! You can contact us for specific questions concerning anything on our website or stores.
  • INTERNATIONAL CUSTOMERS (Outside the Malaysia): PLEASE NOTE THAT IT IS YOUR RESPONSIBILTY TO PAY FOR ANY CUSTOMS, DUTY AND TAXES WHEN YOUR PACKAGE IS DELIVERED. The shipping rates we charge is for shipping costs only and does not include any customs, duties, taxes/VAT. You will be charged any applicable fee’s when your package is delivered by your host country.

Returns & Replacements

  • Virtual products are not refundable or exchangeable.
  • Items must be returned within 14 days of receipt. Apparel can only be returned in new condition, they can not be worn, washed or soiled. You MUST use our RMA form in order to return your order. Contact us for the RMA form.

Ordering,Payment, Pricing & Promotions

  • All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
  • Orders are not binding until payment has been accepted and verified.
  • Presale Orders: From time to time we offer PreSale/PreOrder for an item that will not be released until a certain date. Most frequently this pertains to a new CD that will be released at some point in the future. Any items that are ordered in addition to the Presale item will be shipped together with the presale item. We do not split up the order separately. Your order will be shipped out as one on the release date/shipping date of the Presale item.
  • Your order may be delayed if your payment must be verified via our fraud department.
  • Shipping and handling charges apply to all orders, unless otherwise specified.
  • We ship items Monday – Friday. We do not ship on major Malaysia holidays. All delivery dates are estimates and are not guaranteed.
  • If you are not satisfied with your order for any reason, you may return it for a full refund within 14 days of receipt. Shipping is not refundable and you will bear the cost of return shipping. Items must be returned in the condition in which they arrived and in their original packaging.
  • We do not guarantee any product’s fitness for intended use.

Payment, Pricing & Promotions

See above

Viewing Orders

Simply click the Orders and Returns icon at the “My Account” page

Updating Account Information

Log into your account to make any changes.